FAQ

Frequently Asked Questions

1. What products do you sell?

VeltrisseCoast specializes in Y2K-inspired necklaces and fashion jewelry. Our collection includes trendy chains, charm necklaces, statement pieces, and accessories inspired by the iconic Y2K aesthetic.

2. Do you offer free shipping?

Yes! We offer free shipping options on eligible orders within the United States.

3. What shipping methods are available?

We currently offer the following shipping options:

• Express Shipping (3–6 Business Days): $20

• Free Shipping (7–14 Business Days): Free

• Free Standard Shipping (7–14 Business Days): $10

Delivery times are estimates and may vary depending on your location, weather conditions, and carrier operations.

4. How long does order processing take?

Most orders are processed within 1–3 business days before shipment.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use the tracking information to monitor your package throughout delivery.

6. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order has been processed for shipping.

7. What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact our support team with photos of the item and packaging. We will work quickly to resolve the issue.

8. What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment options available through Shopify's checkout system.

9. Are your necklaces suitable for everyday wear?

Yes. Our Y2K necklaces are designed to be both fashionable and versatile, making them suitable for daily wear, special occasions, parties, festivals, and social events.

10. Do you ship internationally?

Our primary market is the United States. International shipping availability may vary depending on the destination.

11. How do I care for my necklace?

To maintain the appearance of your jewelry, avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals. Store your necklace in a dry place when not in use.